The secret to providing value and advising the client on the winning ERP system is simple if you follow the strategies below:
1 – Do your research
Industry and competitive research should be completed to have a full understanding of how the organization works and can do better. Comprehensive site check, facility tour, interviews with the key parties are extremely important in order to identify company’s challenges and operational flow.
2 – Be prepared and adopt an advisor mindset
Customers and prospect have greater knowledge than ever. Ask questions and suggest items that provide value. Trust is a key to making a large purchasing decision. Today’s ERP experts need to be prepared to interact with highly informed individual and offer personalized advice to enhance what they already know.
3 – Listen
Successful ERP advisors are genuinely helpful. Listen closely to what your customer is saying and respond with solutions that meet those needs. You will lose credibility if you don’t show understanding of customer’s unique needs and challenges.
When it comes to selecting the right ERP consultant, businesses have a lot of choices. Following these simple strategies will help you build trust and offer the best value to your client.